Frequently Asked Questions

Everything you need to know about your Fahlo shopping experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items. Simply visit our returns portal to start your request and receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Do you offer international shipping?

Yes, Fahlo ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I ensure I choose the right size?

Each product page features a detailed sizing guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Fahlo, we prioritize ethical manufacturing. We use organic cotton and recycled materials in 80% of our collections to ensure high quality with a lower environmental impact.